Photo credit: Robin Kennish, Hong Kong

As the impact of the COVID-19 pandemic extends from weeks to months to over a year, ERM has remained focused on business continuity across the more than 40 countries and territories in which we have operations.

The safety and health of our people, clients and others under our control is at the core of the way we do business. It must come first – every time and everywhere. This is driven by our belief in the culture of caring about the well-being of these groups of people. In response to COVID-19, we put in place measures around personal health, travel, face-to-face meetings and ERM office operations. These measures remain in place at the time our Sustainability Report was written, and we are monitoring local requirements on a continual basis.

Business continuity

As the duration, scale and impact of the pandemic increases, we are evolving our business continuity plans within the framework of our Crisis Management Plan and Pandemic Plan. We are engaging with our clients to adapt work programs, ways of work and schedules to help them achieve their business outcomes – within the context of local situations and the wider operating environment. Our teams are finding creative ways to respond to client needs that do not require the physical presence of employees in locations where this is not currently possible to happen.

Return to the workplace

In some parts of the world, we have commenced returning to the workplace on a limited basis. In order to do this, we are following the advice of local authorities, ERM’s own procedures and requirements of clients in cases where our employees are requested to be at client sites and facilities. We are monitoring the situation in these locations very closely and remain focused on our employees' – and our clients' – health and well-being.

Our response to COVID-19 is being guided by a global Task Force as well as regional and local teams made up of subject matter experts and senior management representatives. As the conditions continue to change, so too will our global, regional and local response efforts. Learn more about how ERM is supporting our clients on COVID-19.